SASSA Appeal Guide: How to Check & Submit Your R350 Grant Appeal 2024


The South African Social Security Agency (SASSA) provides essential support to millions of South Africans through various social assistance programs, including the Social Relief of Distress (SRD) grant. This grant is crucial for those impacted by poverty and unemployment, especially during challenging times. However, not all applications are successful, which is why the SASSA Appeal process is vital. Understanding how to navigate this process can make a significant difference in receiving the necessary support.

Why SASSA Appeals Matter

Sometimes, applications for the SRD grant are declined due to various reasons such as incomplete information, technical errors, or changes in circumstances. The good news is that applicants have the right to appeal these decisions. The SASSA Appeal process allows individuals to contest a rejection and present additional information that may change the outcome of their application.

Step-by-Step Guide to SASSA Appeal

Visit the Official SASSA Appeals Website

To begin the SASSA Appeal, visit the official SASSA appeals website at This portal is designed to streamline the appeal process, making it more accessible and straightforward for applicants.

Enter Your Details

You will need to provide your South African ID number and the phone number used during your initial application. This information is crucial for verifying your identity and accessing your application records.

Request and Enter a PIN

Upon entering your details, you will receive a PIN on your registered phone number. Enter this PIN to proceed with your appeal. This step ensures that your information remains secure and that only authorized individuals can access the appeal process.

Select the Month for Appeal

Choose the specific month you are appealing for. It is essential to be precise, as the SASSA Appeal process requires you to appeal for each month separately if multiple months were declined.

State Your Reason

Indicate why you are appealing. This could be due to incomplete information, technical errors, or changes in your circumstances that were not reflected in your initial application. Providing a clear and detailed explanation can significantly impact the success of your appeal.

Submit and Wait

After submitting your appeal, wait for the outcome. SASSA will review your request and notify you of their decision. This process can take some time, so patience is crucial.

How Long Does the SASSA Appeal Take?

The appeal processing time can vary, but it generally takes up to 90 days for SASSA to review and decide on your appeal. It is vital to ensure that you file your appeal within 30 days of receiving the rejection notification to avoid any delays.

Checking the Status of Your SASSA Appeal

Online Status Check

For a Sassa Status Check Appeal, visit the SASSA SRD R350 Grant website. Log in using your ID number and the registered phone number used during your application, and select “Check Appeal Status.” This online tool provides a convenient way to monitor the progress of your appeal.

Call Center

If you encounter difficulties checking your status online, contact the SASSA call center. The call center staff can assist you in obtaining information about your appeal status and provide guidance on any further steps that may be required.

JohannesburgHoofd Street, Roodepoort, Johannesburg, 1725011 241 8300
PretoriaNafcoc Supplying Centre, 20 Buitenkant Street, Soshanguve, Pretoria, 0152012 730 0325
Midrand197 Church Street, Grand Central, Midrand, 1685011 545 5900
SowetoLuthuli Street, Dobsonville, Soweto, 1863011 989 5806
Pietermaritzburg1 Bank Street, Pietermaritzburg, 3201033 846 3324
Polokwane43 Landros Mare Street, Polokwane, 0699015 291 7509
Mbombela18 Ferreira Street, Nelspruit Reserve 133-Ju, Mbombela, 1200013 754 9380
KimberleyPermanent ‘Perm’ Building, 33 Du Toitspan Road, Kimberley, 8300053 802 4919

Reasons for Pending or Declined Appeals

Several factors can cause delays or rejections in the SASSA Appeal Status:

High Volume of Applications

The sheer number of appeals SASSA receives can result in delays. It is essential to remain patient and persistent while waiting for a response.

Incomplete or Inaccurate Information

Ensure that all your details are correct and complete. Missing or incorrect information can lead to delays or a decline in your appeal.

Eligibility Criteria

Your regular income must not exceed R595 per month, and you cannot be a recipient of multiple SASSA grants. Ensure that you meet these criteria before submitting your appeal.

Reconsideration for Rejected Months

Apply Each Month

If your application was declined for several months, you must submit a separate reconsideration request for each month. This step is crucial to ensure that each period of financial need is addressed appropriately.

SRD SASSA R350 Grant Payment Dates 2024/2025

Patience is Key

Despite potential delays, many applicants have had their appeals approved. Remaining patient and following up as necessary can improve your chances of a successful appeal.

Deeper Dive into the Appeal Process

Understanding the Grounds for Appeal

Before initiating an appeal, it is essential to understand the valid reasons for doing so. These could include insufficient information provided, discrepancies with the Department of Home Affairs’ records, or changes in your financial situation. Clearly understanding and articulating your grounds for appeal can strengthen your case.

Documenting Your Appeal

When submitting an appeal, it is advisable to keep a record of all communications and submissions. This documentation can be crucial if there are any queries about your appeal later on. Ensure that all documents are well-organized and readily accessible.

Seeking Assistance

If you are unsure about the appeal process, consider seeking help from local community centers or NGOs that offer guidance on SASSA applications and appeals. These organizations can provide valuable support and resources to help you navigate the process.

Additional Considerations

Impact of External Factors

External factors such as policy changes, economic conditions, and administrative challenges can affect the processing of appeals. Staying informed about these factors can provide a better understanding of potential delays or changes in the process.

Regular Updates

SASSA often updates its procedures and guidelines. Regularly checking the official SASSA website or subscribing to updates from reliable news sources like Gauteng News can ensure you have the latest information.

Community Forums and Support Groups

Engaging with community forums and support groups can provide additional insights and shared experiences from individuals who have gone through the SASSA appeal process. These platforms can offer practical advice and moral support.


The SASSA Appeal process requires patience, persistence, and a good understanding of the system. By utilizing the available resources, staying informed, and seeking assistance when needed, applicants can increase their chances of a successful appeal. Each appeal contributes to a broader understanding of the challenges faced by beneficiaries, leading to improvements in the system for all.


How do I check if my appeal is approved?

Visit the SASSA SRD website, log in with your ID and phone number, and select “Check Appeal Status

How do I appeal a SASSA R350 declined?

Visit, enter your ID and phone number, request a PIN, and follow the instructions to submit your appeal.

How long does a SASSA appeal take to approve?

A SASSA appeal typically takes up to 90 days to be reviewed and approved.

How do I fix a pending SASSA appeal?

Ensure all your information is correct, submit any missing documents, and follow up with SASSA for updates.

How do I contact SASSA appeal status?

Call the SASSA toll-free number 0800 60 10 11 or visit the SASSA SRD website to check your appeal status.

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